HP
Hennie P

1 reviews | Active since Feb 2016

12 Sept 2023, 15:04

Innovative Networks Solutions Failures

On 17 July 2023, I have send an email to the Office Admin Manager Mariska Strydom to end my service with them end August 2023. On 18 July Mariska Strydom answered me replying on my email of 17 July, enquire about the reasons I have provided to end the service. I stopped the connection on 27 August 2023 by phone after being informed that I must give them one months notice again I explained and send them the email from 17 July. Then refusing my notice, claimimg I must give a months notice, even though I gave a month and a half notice. We had several communications via email to Marisk, and I answered Inovative Network Solutions. 1 September 2023, another premium was launched, which I send back through my bank account. Some more emails informing Mariska and Inovative Network Solutions that I have send the debit order back to them.Then today I recieved an email from Berenice Lategan Debtors Inovative Network Solutions, informing me that my payment of 1 September did not go through and they have ended my service as result. It is clear that the Staff find it difficult to read and understand emails, there also seems to be a lack of communication by Mariska Strydom and the rest of her staff. I had endless problems with this company with bad internet service and communication, it is also very difficult to end the service. Certainly can I not recommend them.

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Replies (3)
Innovative Solutions SA (Pty) Ltd
Innovative Solutions SA (Pty) Ltd's reply12 Sept 2023, 15:45
Official
Good afternoon Hennie. We hope all is well other than what you are complaining about and we are truly saddened thereby. We would like to inform you that you elected the wrong company for your review. We are Innovative Solutions SA (Pty) Ltd; A security installation company based in roodepoort. If we can assist by any means, please feel free to contact us on zero 1 zero 5 nine 6 zero two 7 two
HP
Hennie P's update12 Sept 2023, 16:05
Reviewer Update
I am sorry, names seems to be confusing. the company I am having a problem is Inovative Networks. They have contacted me apologized and corrected their errors. My apologies. Kind Regards
Innovative Solutions SA (Pty) Ltd
Innovative Solutions SA (Pty) Ltd's reply12 Sept 2023, 16:14
Official
No Problem Hennie. If you need an ISP please let us know. Have a blessed day