Application for Nutec Structure at Innovative remodeling solutions Parow

I app**** for an application with an agent Adrian at Innovative remodeling solutions for Nutec structure on the 03/11/2020 where I sent all my documents that they required as well as the completed application form.

On the 04/11/2020 @ 12h00pm, I made contact with Adrian again regarding my application and he said that his still waiting on his supervisor named Andre.

On the 05/11/2020 @ 12h47pm, I messaged Adrian again regarding my application and his response was "As soon as i know something I'll let you know".

On the 09/11/2020 @ 11h33am, I messaged Adrian again regarding my application and his response was "Not yet still waiting".

I then asked how long it normally takes he said about 5 working days. That same day he advised that I should make contact with the office and speak to Andre directly.

On the 09/11/2020, I then made contact with Andre the supervisor regarding the process of my application. He then mentioned that the systems has crashed and i need to re-send all documents to a new email address. That same day I emailed my documents too him and sent him a message informing him that I sent the documents which he confirmed they received.

I received a call from Andre on the 13/11/2020 @ 14h05pm informing me that they are waiting for feedback from Durban.

I made contact with Andre on the 20/11/2020, wanting to find out the status of my application, as usual "awaiting feedback from Durban"

I made contact with Andre today the 24/11/2020, again "awaiting feedback from Durban"

However, I wasn't happy with the attitude that he brought across being all sarcastic before and after I said "just cancel my application" His direct words too me was "I can't bang the system, create miracles, I also just have to sit and wait, you not the only one waiting for approval so what do you want me to do? but don't worry your application is not declined" So my question is : How can he say "but don't worry you not declined" if the application still has to be processed? I cancelled my application because of his sarcastic attitude and will never want to do business with him or even recommend a family or friend. He has no etiquette and clearly does not know how to speak to customers.

I've been patient with this application for almost a month and do understand if a system has crashed. But surely, the company needs to put a plan B into place for such things that happens.

I'm really upset on how I was treated over the phone now, I'm the potential customer but I'm the one that has to do follow-ups all the time. I work in a customer service environment and surely do not treat my customers like this and make them wait on answers for almost a month.

@Andre, you service sucks big time!!!! I regret doing business with you, you guys are un-organised and need to go for customer service training.

I would like confirmation that the manager has read this email.