Unprofessionalism

[01/18, 04:31] Dollar Bill❤️❤️: I am residing in Western Cape, Parow. This matter affiliated here in Western Cape. In July I reached out to Innovative Projects from Facebook and they assisted with my floor renovations for the apartment I purchased in February 2022. Marissa West came though to my apartment for quotation for the floor and then asked her to assist with bathroom and kitchen quotation too. My plan was to only renovate my kitchen or bathroom in November when I had the funds. On the 27th October I reached out and made payment in full of R67151. 11c which cleared from her side within few days. Since she was gona start the job soon I needed to get appliances, mainly stove as it needed to be fitted which I got with other appliances. She accompanied me to get them at Tafelberg Furniture in Northgate and we requested them to be delivered on the 26th November as the job was estimated to be completed by then. She could only commenced in 2 weeks from the day of purchase, roughly. We them came to a conclusion of commencing on the 22 November. I was remotely working and I opted to go to the office that week to allow them peace and to avoid all that dust and noise since I have virtual meetings. Monday the 22nd I sent her a message, informing her my partner is at home and will assist her and her response was "she couldn't make it as she took longer with another job as anticipated and worked over the weekend. She then rescheduled for 23rd. They came on the 23rd after 11 am and stripped the kitchen, 24th at 8h09 she called she's still in Durbanville and will soon head to my place and communicated after 11am that she had Tyre problem and couldn't come. I could not understand why she waited 4 hours. She csme the 26th and did plumbing and the kitchen plugs which plastered but then had to redo that because she wasn't happy and wasn't supervising then. 7th December I reached out demanding an update but nothing concrete. 21st she was suppose to come but had trail or problems. They came on the 22nd December after 3pm and dropped the material but not all of it. 22nd they fitted and didn't complete, 23rd they came back and commenced with the job and still didn't finish as they needed to cut come doors and cudboards. She promised to come back the 24th but didn't and I only heard from her on the 4th. I demanded an update and I was irritated and felt disrespected and felt she was unprofessional as I had to beg for updates. She claimed to have emailed even though we were communicating via Whatsapp. She. I asked by emails because we used them only for quotations she said her phone broke and only received it that day. She doesn't answer my calls or messages and feels like I am rude when I raise my concerns and frustrations. [01/18, 04:41] Dollar Bill❤️❤️: The state of my kitchen is still incomplete. Plugs not complete, handles not installed, some open doors, stove not installed, oven installed, washing machine not usable due to incomplete job, floor not installed (included on quotation). I requested her not to install the tap and sink she qouted and wanted to get black ones instead and she was suppose to refund me. Asked her to refund and she asked for my banking details which she never refunded till today. 26th February 2022 and we arw being ignored. Fully payed.