Unhappy client

My insurance broker has asked for me to do an EFT of R8 938.14 which I did on 30 August 2018, then she forgot to communicate with the insurance company not to debit my account and so they went to debit my account. I then asked for my money and they had long stories and said I should go to the bank by which it will take 2 weeks before I get the money. In the meantime interested has been charged on my account and a fee of R138.00 is chargeable if my bank reverse the payment. The Insurance company actually had the nerve to ask me to sort out their Admin work, They have not done so as yet and I'm urgently in need of my money.