As IT suppliers go…

 Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our services did not meet your expectations.  We strive to maintain a high standard of service, and it seems that we may have fallen short in this instance.  Customer satisfaction is very important to us and I would love the opportunity to discuss your specific concerns and better understand how we can make things right.  Please feel free to reach out to me directly. Sincerely, Emilio Khan 
Technical Manager