ZERO STARS for 'INNOVATION GROUP ZA' (Should be called *********** GROUP ZA)

If i could give a ZERO Star i would as these *********** people don’t even deserve a ONE STAR.

i have an ongoing query regarding the transfer of a service plan for OVER month. the Car is SOLD,,,as much as i miss it, i must deal with this *********** bunch.

They are PATHETIC at responding or upholding their promise to call back, they keep 'LOOSING' emails and attachments, they cannot communicate internally as no one ever seems to be able to provide a decent update. they have numerous email addresses which make no logical sense, they keep you on hold for long periods of time if you call, only to tell you that 'your query is in the queue' and someone is attending to it.

Debits keep going off my account even though WE (old and new owner) have sent them EXACTLY what they asked for. WE kept following up WE kept asking what’s going on and each time a different answer is given which usually includes a "I WILL CALL YOU BACK".

Now, a month later, they REDO the Policy, BACK INTO MY NAME. (previous owner) Wait, - What the WHAT?? yes! they go and send me a policy schedule with MY details and will try to debit ME again!?

TERRIBLE experience! USELESS service! loads of FRUSTRATION! More headaches then peace of mind which they promised and fail to deliver upon!

Would NOT RECOMMEND you ask the *********** GROUP ZA to help.