1 reviews | Active since Nov 2010
Your insolent call center agent cost you a customer!
Received a call from Layla at Innovation Group. She is possibly the most insolent agent I have ever had the displeasure of talking to. My BMW motorplan is coming to an end in November. I am already in contact with another agent who thus far has been most helpful - today I get a call from Layla who refuses to acknowledge my point: I do not need your cover now, I only need cover after my current motorplan has ended.
Your call center agent needs a serious attitude adjustment. I was ready to take up your cover close to the expiry of my current cover, your call center agent's insolence has just cost you a customer!
Keep your cover and I will rather look for another company that is willing to listen to me. It's a pity I am not able to rate you zero starts, a one start is still too high.
Innovation, as stated in my original report, you’ve lost a customer permanently. I’ll not even consider you for the two other vehicles whose factory warranty runs out at year end.
Innovation, as stated in my original report, you’ve lost a customer permanently. I’ll not even consider you for the two other vehicles whose factory warranty runs out at year end.