TM
Tshepiso M
1 reviews | Active since Apr 2023
21 May 2024, 09:15
Your customer care service is appalling
Good Day,
Innovation Group, must we always engage you on this platform in order to get our complaints resolved?
What is difficult about reading and responding to emails?
Your customer care service is appalling.
This is NOT good for your brand/business.
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Innovation Group's replyOfficial
21 May 2024, 10:15Dear Tshepiso Moche, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 May 2024, 10:15
Official
Dear Tshepiso Moche, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team