1 reviews | Active since Jul 2016
You have to pay for the service yourself!
<p>Yip at the end of call number 3 for the morning I was basically told to **** off and pay for the service myself. But why? Why do I have a service plan with you guys then?</p> <p> </p> <p>My vehicle was in an accident I called to say that I need to book it in for a service when I would get my vehicle back from the panelbeaters and that it was 1000km's overdue they said sure it shouldnt be an issue. That was a week and a half ago.</p> <p> </p> <p>My trusted dealership only had an opening for today 25 July so to be told this morning that the Innovation Group has declined the service due to me adding another 1400kms on the already overdue milage allocation. </p> <p> </p> <p>and after holding on the line not once but twice for over 15mins I was told there's nothing they can do to help me and I must pay for the service myself. Now thats in'NO'vation I tell you.</p> <p> </p> <p>Thanks for the "GREAT" service and for taking my money every month. </p> <p> </p> <p> </p>
Oh and not once was I asked what the milage of my vehicle was on. How professional.
Oh and not once was I asked what the milage of my vehicle was on. How professional.
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We would like to apologise for the inconvenience this has caused you, and we assure you that this matter has been addressed with the concerned parties.
It is with regret that we have to inform you that we will not be able to honour your claim as per your policy terms and condition the vehicle needs to be serviced according to manufacturer's specifications.
We further confirm that the service for 165 000km has been delayed as the current mileage on your vehicle is 173 560km and is over the grace period of 1500km.
We trust that the above meets with your understanding.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We would like to apologise for the inconvenience this has caused you, and we assure you that this matter has been addressed with the concerned parties.
It is with regret that we have to inform you that we will not be able to honour your claim as per your policy terms and condition the vehicle needs to be serviced according to manufacturer's specifications.
We further confirm that the service for 165 000km has been delayed as the current mileage on your vehicle is 173 560km and is over the grace period of 1500km.
We trust that the above meets with your understanding.
Kind regards,
Tumi Bacela