JJvR
Johan Jansen van Rensburg
1 reviews | Active since Dec 2022
15 Dec 2022, 08:22
You are better off using innovation premiums to just save up for the part and pay out of pocket!
My car has been in the shops for a week now to replace a part, it has taken a week and the REPORT hasn't even reached the dealership to start working on the car??? I am going on holiday tomorrow and I am going to have to drive the car as is. I am in the process of letting them know that they are now liable for the car and if the part that had to be replaced malfunctions, they will carry ALL the responsibility. Very unsatisfied with their service!
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Replies (2)Innovation Group's replyOfficial
15 Dec 2022, 08:30Dear Johan Jansen van Rensburg,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply15 Dec 2022, 08:30
Official
Dear Johan Jansen van Rensburg,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
JJvR
Johan Jansen van Rensburg's updateReviewer Update
15 Dec 2022, 08:35Please can you provide me with email addresses so that I can take this up with you in person.
JJvR
Johan Jansen van Rensburg's update15 Dec 2022, 08:35
Reviewer Update
Please can you provide me with email addresses so that I can take this up with you in person.
