ZD
Zwelibanzi D
1 reviews | Active since May 2018
20 Jul 2020, 11:35
Wrongfully Cancellations of my policy when it was under investigation
Innovation Group mixed my policy during the extension of my car Services Plan due to their poor management, that lead to confusion to cancellation of one of my Policy and are always difficult when you are claiming
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
20 Jul 2020, 12:11Hi Zwelibanzi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply20 Jul 2020, 12:11
Official
Hi Zwelibanzi, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
22 Jul 2020, 10:21Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply22 Jul 2020, 10:21
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
ZD
Zwelibanzi D's updateReviewer Update
22 Jul 2020, 15:00I have tried to get someone to help me but you keep someone that doesn't understand the problem at hand this is a long story that started my not Authorising my car for service last year when it was serviced for *** ended the story by paying cash, this means you owe me 1 service that need to be done by you but you just keep quite and cancelled my policy, If I was told in time that I didn't pay I was going to arrange to pay the fee just like any, but now I have a car that have jumped the service because of you and you don't care thank you to running down the Company will not extend my policy any more because you don't care for you customer's
ZD
Zwelibanzi D's update22 Jul 2020, 15:00
Reviewer Update
I have tried to get someone to help me but you keep someone that doesn't understand the problem at hand this is a long story that started my not Authorising my car for service last year when it was serviced for *** ended the story by paying cash, this means you owe me 1 service that need to be done by you but you just keep quite and cancelled my policy, If I was told in time that I didn't pay I was going to arrange to pay the fee just like any, but now I have a car that have jumped the service because of you and you don't care thank you to running down the Company will not extend my policy any more because you don't care for you customer's