Wrong service information - service issues

<p>We bought a Fiat Palio second hand in Dec 2015 and took a service plan with Innovation group.</p> <p>We were told by the dealer where the vehicle was bought that service intervals are every 15000 km. I called beginning feb to find out if the 75000km service will be covered and I was assured it will be.</p> <p>Guess my surprise when the service centre calls for authorisation only to be told no but the service intervals are every 20000km. I spoke to about 5 people (in claims and customer service) the same morning as i needed clarity on a service item and they all confirmed the 75000km service will be covered. Needless to say I HAD TO PAY R1720 for this service.</p> <p>I logged a complaint monday with claims as I expect a refund of the money I had to pay. Kgotso whom i spoke to advised that they are waiting for a service schedule from Fiat and will then revert (i have this on email) he also asked me to send him copies of the invoices which I did. Take note that it took me all of 10 minutes to get the service schedule from Fiat this morning.</p> <p>I have now been on hold for 35 minutes as I have not received feedback from Kgotso and no one else seem to be able to help. "please note we are currently experiencing large call volumes and an agent will be with you shortly" does not cut it after 36 minutes.</p> <p>What a bad company and the service is **********. I will be taking my business elsewhere.</p> <p> </p> <p>A response would be appreciated but I guess customer service is not high on their list.</p>