Wrong premium amounts added and no accountability taking from management and team

Complaints and communication sucks big time. The sales team made a complete mess up with my premium. And after listening to the call, picking up the error and acknowledging the mess up, they just offer no assistance to fix it. It's taking them close to a month to fix it. As a customer to follow up and receive no feedback is frustrating. The manager and complaints and sales team passes the buck to each other without taking any accountability or ownership of the error. This is disgusting. No communication skills and absolutely no empathy. And as I'm writing this review my premium is still not fixed because it's a "I didn't call because the sales team is supposed to call you". I'm speechless. I spoke to Laverne the team Leader, I've gotten one email from Shadrack Dlomo who now does not respond.