RT
Rebecca T
1 reviews | Active since Dec 2018
01 Mar 2023, 05:16
Wrong information captured
I just opened a policy with them and found out that they have captured my address wrong my cell number wrong, I called the customer service number to rectify the information but still after making several calls my information is still wrong,I don't know what to do to get things right
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Innovation Group's replyOfficial
01 Mar 2023, 08:47Dear Rebecca Tlali, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply01 Mar 2023, 08:47
Official
Dear Rebecca Tlali, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team