WORST, WORST, WORST

Bought a service plan for my car in 2019. The plan is supposed to cover 2 services, 75000 km and 90 000km. My car is doing very low mileage, and therefore been doing annual services. On the last service done, the car's mileage was on 76000km, VW said it's needs to do 105000km service. This was communicated to Innovation and was authorized. Amendments were supposed to be done on policy but it seems nobody did anything even after a plethora calls I spent on this matter.

Now the car is due for service, the mileage in on 88000km, and naturally the following service is ***km according to the car's records at VW.

Now Innovation doesn't want authorize the second and last service according to my policy. First I was told that my policy has expired, meanwhile without a fail a debit order has been going off my account. Currently being pushed from pillar to post with nobody giving a solution on a way forward. The only suggestion was to increase my premium on a policy that is not doing what it's supposed to be doing.

Just give me my service and we can be done with each other man. Terrible, terrible service. The worst I've ever experienced. REF: CP-***