Worst warranty plan provider

Item: Innovation Group
Rating: 1
Author: Lindokuhle M

I have a problem with my car and sent an email to auto general for assistance since I have a warranty plan with them and no response to date. I logged a call today and still waiting for an email for dealers where I can take my car for a diagnostic check. I honestly cant have a warranty that is not responsive and seemingly not reliable.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

28 Jun 2019, 08:06

Hi Lindokuhle, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team

Innovation Group's reply28 Jun 2019, 08:06

Official

Innovation Group's replyOfficial

02 Jul 2019, 16:35

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply02 Jul 2019, 16:35

Official