NR
Nekeel R
1 reviews | Active since Jul 2017
10 Nov 2025, 08:38
WORST WARRANTY COMPANY. NO DIGNITY. DONT TAKE POLICIES WITH THEM!
I suggest that no one takes policies with Innovation Group. Once it comes to claim stage. They always give issues. They look for ways not to repair your vehicle.
All their claims department consultants are abrupt and they cut your calls once they dont have feedback.
My car is in a workshop for the part 7 days. They are refusing to pay the workshop the quoted amount even though my policy amount covers the repair costs.
I've spoken to a claim agent Thabo, who's been very abrupt to me, when I asked him questions, he says that he is going to drop the call.
This is the worst company I've been with thus far. All my premiums are paid in full. So there is no reason for them to not pay a valid claim.
AS MENTIONED ABOVE, DON'T TAKE POLICIES WITH THIS COMPANY. THEY WILL GIVE YOU THE MOST STRESS.
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Replies (4)
Innovation Group's replyOfficial
10 Nov 2025, 08:48Dear Nekeel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply10 Nov 2025, 08:48
Official
Dear Nekeel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
NR
Nekeel R's updateReviewer Update
14 Nov 2025, 11:09Your customer service department contacted me 2 days ago and promised that they will have a manger from the claims department contact me, he also promised that he will call back on Wednesday, 12 November 2025 to confirm if my issue was resolved.
No call received up until now.
If you call Innovation Group and ask to speak to a manager, they will say that the manager is in a meeting and he will call back once he is done, that never happens. Im waiting for a call for a manager for 7 days now.
Very pathetic service, from the claims department and from the customer service team.
No call received up until now.
If you call Innovation Group and ask to speak to a manager, they will say that the manager is in a meeting and he will call back once he is done, that never happens. Im waiting for a call for a manager for 7 days now.
Very pathetic service, from the claims department and from the customer service team.
NR
Nekeel R's update14 Nov 2025, 11:09
Reviewer Update
Your customer service department contacted me 2 days ago and promised that they will have a manger from the claims department contact me, he also promised that he will call back on Wednesday, 12 November 2025 to confirm if my issue was resolved.
No call received up until now.
If you call Innovation Group and ask to speak to a manager, they will say that the manager is in a meeting and he will call back once he is done, that never happens. Im waiting for a call for a manager for 7 days now.
Very pathetic service, from the claims department and from the customer service team.
No call received up until now.
If you call Innovation Group and ask to speak to a manager, they will say that the manager is in a meeting and he will call back once he is done, that never happens. Im waiting for a call for a manager for 7 days now.
Very pathetic service, from the claims department and from the customer service team.
Innovation Group's replyOfficial
14 Nov 2025, 11:13Dear Nekeel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply14 Nov 2025, 11:13
Official
Dear Nekeel Ranjith,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
NR
Nekeel R's updateReviewer Update
14 Nov 2025, 11:15This is a copied and pasted reply that innovation group uses for every complaint it receives. No empathy at all.
NR
Nekeel R's update14 Nov 2025, 11:15
Reviewer Update
This is a copied and pasted reply that innovation group uses for every complaint it receives. No empathy at all.