Worst service in 2018

I have been paying this company for over 2 years and there has never been a time they contacted me to check if I am happy with what they are offering me and have been paying instalments for 2years with no fail. now when I need help they are no where to be found. I have searched on the internet with the ref number that shows under my bank statement and complaints on there are overwhelming! needless to say I went to my bank and asked them to check these people that I am paying and the contact there apparently they don't EXIST. so I decided you know what' I am paying GHOST let me reverse this debit order and maybe I might receive a call; and whala...sms saying that please call this number due to a failed debit order. I called the ********** 007 and the rudest consultant ever in 2018 advised me that I will NEVER GET MY MONEY BACK. I asked to speak to her manager I was put on hold for a nice 15minutes; who cares about minutes I am using to call these guys; they don't give a ****. I spoke to Ofentse and I kept on telling him that the reason I reversed the debit order is that I wanted to get their attention since I could not get hold of them. HE told me that I should have their contacts saved on my phone they have sent to me in 2016 January, although I have told him that I have changed my phone a couple of times. looong story short. I have paid for some things that should have been covered by this policy bit because I could not find their contacts I decided to pay from my own pocket, FOR 2 YEARS NONE OF THEM CALLED OR SENT ME A STATEMENT OR AN UPDATE ON MY POLICY. I told Ofentse if he cannot assist me with my car to be fixed NOW, I want all my premiums that I have been paying successfully. the information the bank gave is correct Ofentse confirmed it, he said they are the administrators and I fall under the blue .....Ofentse send a consultant to call me and tell me to pay....he is too Big to give me a call back as he promised. he is the manager; supervisor and the team lead that manages the whole call centre and I am not the only person that needed attention there are other people that Ofentse is prioritising, this information I got from Charlton/Charlie whom called me to make a payment and insisted that I am not going to be assisted unless I pay that amount.....WHAT ****ED ME OFF IS THAT NO ONE IS HELPING ME...EVERYONE WANTS THE MONEY....I REVERSED THE DEBIT ORDER BECAUSE I NEEDED TO GET THEIR ATTENTION AND WHEN I DID NO ONE GIVES A DAAANM....I WANT ALL MY MONIES BACK OR A SERVICE.