Worst Service I have EVER received.
<p>Good Day</p> <p> </p> <p>I recently called Innovation as my Ford Figo was due for a service, I took it in with 17 500km. Ford told me that Innovaton refused to assist me as it was over 16 000km.</p> <p> </p> <p>I called them and was liteally on hold for 20minutes befor I was able to speak to John in the claims department.</p> <p>The first thing John said is HE WAS ABOUT TO GO HOME BUT A CONSULTANT SAID HE MUST CALL ME BACK, well I was in hold for 20 minutes already.</p> <p> </p> <p>I explained my situation to John but obviously irritated as he wanted to go home, John refused to help me without even attempting so. This is the worst service I have ever recieved, I am a customer and no help was even attempted to be given. </p> <p>I reccomend you listen to the voice recording as my email does not do it justice. John said he must get Nick to call me on monday.</p> <p> </p> <p>I understand it is friday at 5 but this was absolutely appalling. </p> <p>I use my car everyday in the week as I am a rep, I can only bring t next Saturday and then my car will be on a further 1000km</p>
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We hereby confirm that a customer care representative has advised that will be able to assist you with a 50% benefit on the claim due to the vehicle not being serviced at 160 000km as per your policy terms and condition.
We trust that the above meets with your understanding and should you require further clarity to this matter kindly contact our customer care department at ********** .
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to apologise for the poor service you experienced when dealing with Innovation Group. We would like to assure you that this is not the level of customer service we aspire to and can assure you that corrective measures have been put in place to prevent future occurrences of a similar nature.
We hereby confirm that a customer care representative has advised that will be able to assist you with a 50% benefit on the claim due to the vehicle not being serviced at 160 000km as per your policy terms and condition.
We trust that the above meets with your understanding and should you require further clarity to this matter kindly contact our customer care department at ********** .
Kind regards,
Tumi Bacela