Worst Service from

I have been a client for this business since 2021 and I have been a loyal customer paying my premiums month to month. I have recently received the worst service ever in my life. I took my car for service at 165k, my claim was rejected saying that the policy has expired, when I enquired further I was told that the admin will amend the expiry date and I will be called. I waited for over 3 hours no call came through, I then called and I was informed they have amended,the dealer again informed me that the claim has been rejected again, mind you the time is 14h05 and I still need to drive back 250k. I was informed at 15h57 that my claim has been rejected since I brought the car late for service. I have stated my reasons for bringing the car late for service, as we had floods in Phalaborwa , there was no electricity or water for over 2 weeks, Innovation does not have any passion or care for thier customers, all they are interested its the collect their premiums.