TG
Tsoma G

1 reviews | Active since Nov 2022

08 Mar 2024, 14:52

Worst Service ever

My husband bought me a car in Jan 2024 from WeBuyCars in PMB, KZN, I drove it for 2 weeks and that was it, it started flashing all sorts of error lights on the dashboard and dripping coolant and oil, we were advised to take it tO their contracted workshop (PPP in Mkondeni) and that the cost will be covered under warranty by Innovation Group and the estimated time of repair after the inspection was 3-4 days max, guess what, it's been 4 weeks and we are getting all sorts of excuses, we rented a car for 5 days at Avis from day 1 on their advise that repairs will take 3-4 days. We ended paying the 1st car instalment, insurance and R11k on a rented car. We decided that I will work from home since car rental is costly. What an inconvenience. DO NOT TRUST PPP Auto Repairs & INNOVATION GROUP As i type this we were promised by PPP that the car will be ready today, guess what PPP says they have the wrong parts, it will be ready on Monday 11/03, I wanna cry, in less than 2 weeks we'll be paying our 2nd instalment without a car and my son is using Uber from home to school and back everyday. Do this people even know or have an idea what stress is the whole deal is causing us. My husband and I argue everyday about him not wanting to cancel this DAMN deal.

0
Replies (1)
Innovation Group
Innovation Group's reply11 Mar 2024, 08:26
Official
Dear Tsoma Joyce Gcaba, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team