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RT
Regiald T

1 reviews | Active since Feb 2013

26 Nov 2021, 11:04

WORST SERVICE EVER.

I am currently experiencing the worst service of my life. Firstly, they told me my policy is inactive... Then, days later came back and confirmed it was active till September 2023 I had opted for the Pre-owned warranty option2 for(R8900) where even my dealer confirmed(I have proof), but the Agent told me they can only see Pre-owned Option3(R6630)... From there onwards, I got sent from pillar to post... Their agents put you on hold for than 15mins until you hang up. Today, they once again told me that their system shows that my policy is inactive, Mind you I have a claim and I need my car sorted immediately. Their Managers and staff promises to call one after investigating but one ends up calling them back where they would act surprised or put one on hold for days.

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Replies (2)
Innovation Group
Innovation Group's reply26 Nov 2021, 11:14
Official
  Hi Regiald ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team 
RT
Regiald T's update26 Nov 2021, 15:39
Reviewer Update
Since your response, a Customer service Agent called me to discuss...., during that process I asked to be called back in 5mins which never happened. This was about 3 to 4odd hours ago. I (as usual) called back and as usual got sent from pillar to post, put on hold for over 12mins before the phone was hung on my ear. Called again and spoke to a different Agent who seemed to have no Idea what I was talking about even though I had validated my Identification. Only later when I was loosing my cool where she started to 'Somehow' see all the notes on a case. As usual, she promised to call me back which as usual that didnot happen.