AM
Anna M

1 reviews | Active since Jun 2019

26 Feb 2024, 17:43

WORST SERVICE EVER

I’ve had my car for days at the service station because innovation doesn’t want to approve the quotation which I signed for and wasted my resources by trying to get it approved so they can start with the service on my car, the worst part is they only cover for minor things when it comes to their service plan, they can’t even approve for lubrication of sunroof or brake pad change so I basically paid so much money for nothing and pathetic service it’s almost 2 weeks and all I’m getting is stories.

The service station sent quotations multiple times and they taking their precious time to approve while I wasted my resources to make sure they approve still nothing, it’s a waste of money honestly and time cause I don’t have my car now and they won’t approve for major service to top it all up the minor service they should be approving is not happening ☹️ I’m not happy with these guys honestly it’s just a waste of my money.

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Replies (3)
Innovation Group
Innovation Group's reply27 Feb 2024, 09:10
Official
Dear Anna Makhanya We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
AM
Anna M's update27 Feb 2024, 10:25
Reviewer Update
My car has been at Mercedes for almost 2 weeks now and no one wants to authorise the quotation, they have been in communication with someone by the name of Bornwise Mabunda and with follow up emails and he is not bothered, what should one do now? Honestly I am completely disappointed at the level of service I’m getting.
Innovation Group
Innovation Group's reply29 Feb 2024, 08:19
Official
Dear Anna Makhanya, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team