KM
Kelebogile M
1 reviews | Active since Aug 2022
29 Dec 2025, 13:02
Worst service and excuses to reject claims
Bad service as they rejected my claim for both rear breaks and disk claiming abnormal tear whereas as they accepted similar claim on the same care.
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Innovation Group's replyOfficial
29 Dec 2025, 13:33Dear Kelebogile Mokase
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply29 Dec 2025, 13:33
Official
Dear Kelebogile Mokase
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team