WORST SERVICE AND CHICANERY BY INNOVATION GROUP

In April 2021 I took my Toyota Corolla Quest for routine service at Buffalo City Toyota in Beacon Bay. As a client of Innovation Group, I usually leave my car and it gets taken care of. On this particular instance, I was surprised and embarrassed to learn that my car wouldn't be worked on as Innovation Group was claiming that my account with them has been suspended due to non payment of September 2020 instalment. This came as shock to me because:

1. I have a debit order with Innovation Group and the onus is on them to ensure that they deduct on the date we have mutually agreed on. 2. Innovation Group has never at any time warned me that there is an outstanding instalment.

To cut the story short, I paid R2555 out of my pocket for the car to be serviced. Whereafter I contacted Innovation Group demanding an explanation because I have always made sure there is money in my account on 25th day or every month, which we agreed on. They responded to say if I can prove that there were funds in my account on the disputed date, they would refund me. I must send them a bank statement as evidence and they requested me to forward the following documents;

a) Copy of my ID b) The tax invoice from Toyota as proof that I have paid, and c) copy of bank statement I was promised that a refund would be facilitated upon receipt of these documents. I sent them the documents on 14th May 2021 and waited. No acknowledgement of receipt whatsoever. On 17th May I called them and spoke to a Mr Lwando Situko, who apologised and said has received only the copy of the invoice. I must resend, which I did. Again no acknowledgement of receipt until I call again on 21 May 2021. This time he said he has received the copy of my ID and I must resend the bank statement. I have been sending this bank statement from different Internet cafes and he still claims not to have received it. I am now approaching Hello Peter to help me recover my hard earned cash please.