LvdW
Lynette van der Westhuizen

1 reviews | Active since Feb 2017

27 Feb 2017, 11:09

Worst service

<p>I have had a complaint registered with Innovation Group since 3 January 2017, still waiting feedback. I have phoned 3 times since lodging the complaint and no outcome or any form of contact has been made with me.</p> <p> </p> <p>Reference GWH-121898</p>

0
Replies (2)
Innovation Group
Innovation Group's reply01 Mar 2017, 16:42
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

We confirm that a customer care representative has been in contact with you and has advised that a refund to the amount of R2270.22 has been authorised.

We apologised for the inconvenience caused and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela

LvdW
Lynette van der Westhuizen's update28 Mar 2017, 17:33
Reviewer Update

Since the 3rd of March Innovation Group CANNOT explain their "proposed" settlement figure

Talk about service