KG
Kevin G

1 reviews | Active since Jul 2020

16 Apr 2021, 12:25

Worst most pathetic company

Sales agents are unprofessional and ***********. I wanted to renew my policy, just asked the consultant to find out when it started. I was told that he can't help me and I must phone a customer care line myself its not his problem. He called me 3 times to try sell me a new policy but could not check when my previous o started. I called in agaim to try find out and with no luck I asked to speak to a manager which was told to me thats not possible. Finally after 3 weeks I got hold of a manager which said she will call me back and I'm still waiting for a call. Im the mean time my policy has been canceled and the full policy amount was deducted. I hope to never do business with a company that does not care about clients and such pathetic service. I think this company is not far from been the worse company in south africa with the most pathetic service and you ***** money from clients.

0
Replies (3)
Innovation Group
Innovation Group's reply16 Apr 2021, 12:35
Official
  Hi Kevin,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team 
KG
Kevin G's update16 Apr 2021, 12:45
Reviewer Update
I hope I get a call back. I only want to speak to a head of the department. I am going on all platforms to tell clients about your service
Innovation Group
Innovation Group's reply20 Apr 2021, 12:08
Official
Hi Kevin, 

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team