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Thembelihle B
1 reviews | Active since May 2017
22 Aug 2025, 10:32
Worst insurance service from both innovation and mfc
Worst insurance and service from their team Took out their power up plan only to find out its expired when the car is already there for service no communication from mfc nedbank and innovation group spoke to 3 different agents no one knows whats happening im taken to pillar to post. No upgrade options pathetic service im stuck with a car with no brakes and a plan thats expired but im still paying for it. Zero communication from their side about their power up plans or services plans
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Innovation Group's replyOfficial
22 Aug 2025, 10:39Dear. Thembelihle Buthelezi
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply22 Aug 2025, 10:39
Official
Dear. Thembelihle Buthelezi
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Thembelihle B's updateReviewer Update
26 Aug 2025, 08:08Hi i haven't received any feedback or update or any communication from your side apart from this comment.
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Thembelihle B's update26 Aug 2025, 08:08
Reviewer Update
Hi i haven't received any feedback or update or any communication from your side apart from this comment.