NM
Nqobile M
1 reviews | Active since Jun 2019
18 Dec 2023, 16:22
Worst insurance company with highly *********** staff
Worst insurance company terrible service with highly *********** staff. I cancelled the stupid insurance policy 2 months ago till now nothing has been done no refund etc. It's even hard to get hold of the staff and they always telling the same story but no progress.
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Innovation Group's replyOfficial
20 Dec 2023, 12:27Dear Nqobile Gugu Mnisi
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply20 Dec 2023, 12:27
Official
Dear Nqobile Gugu Mnisi
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team