C
Christiaan
1 reviews | Active since Apr 2024
19 Apr 2024, 09:08
Worst group ever!!!!!
Purchased a car through We Buy Cars two years ago under finance with a service plan. When i took my car for service the service provider called me and said that they are refusing to pay for service because the cars kilometers are below which it should be due to age off vehicle. So i bought a service plan and didn't even get one service paid out! Please stay away they are just there to steel your money!!!!
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Innovation Group's replyOfficial
19 Apr 2024, 15:21Dear Christiaan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply19 Apr 2024, 15:21
Official
Dear Christiaan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team