Worst customer service experience of my life

Stay far, far away. Places like this are the reason I cannot handle telemarketers and call centres. To recap:

1) First, I had two different telesales people try and sell me a warranty and a service plan, respectively, only a few days apart. "Why can't the same customer be helped by the same consultant?" I ask. "No, because [insert some mumbo jumbo bureaucratic excuse]." And remember: these guys pressure you to close a deal over the phone, so he's on the other side rattling off one scripted line after the other.

2) So I ask them to send me the documents via e-mail because, you know, I prefer to read through a contract calmly before I sign anything. Good thing I did, because when the documents arrived there were some glaring errors.

3) Neither of the "s****ed consultants" would (or could) give me their direct line, so I had to go through the centralised, always-busy call centre every time I wanted to follow up. Oh and, of course, you don't get the original sales person's direct e-mail address either. You receive an automated e-mail from some vague address like "***".

4) And now I am being told it will take another 21 working days to cancel the two policies – policies which I never actually accepted in the first place. So now I am probably going to have to put up an exhausting fight over the phone just NOT to have my account debited on the 1st of December. (Wish me luck...)

There is nothing "innovative" about this place. If this is the kind of pre-sales service you get, just imagine how they are going to treat you going forward.