Worst Customer Experience

Approximately a year ago, I acquired an extended car service plan from a company named Innovation Group through a Toyota dealership. Today, I delivered my vehicle for service at Woodmead Toyota, only to be informed that the Innovation Group policy was inactive due to a failed debit order from one month prior. Despite this, I have noticed that the company has continued to debit my account following the incident above. As such, I would strongly encourage you to never consider the Innovation Group for any service plan extension.

As a loyal Toyota customer for the past 15 years, having purchased three Toyota models, I must express my disappointment in Toyota's service. I am now contemplating other car manufacturers, such as Ford, which places a premium on customer experience.