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Noxolo N

1 reviews | Active since Apr 2019

10 Mar 2025, 15:50

Worst company ive come across - don’t use them

I have both a service and warranty with innovation and I am extremely unhappy. I booked for a service and they are refusing to pay for some of the things because “they already paid the previous year when I did a service”. No where in the plan does it say, a service can only be done once. They are refusing paying for brake fluid and labor. What’s the point of the service then?

I have been with them since 2013 and I have not been happy 1 bit. Listen to all the reviews and don’t take cover with these people, save yourself the headache.

0
Replies (1)
Innovation Group
Innovation Group's reply11 Mar 2025, 08:05
Official
Dear Noxolo Ntshona,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. 

Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team