NM
Neo M
1 reviews | Active since Jan 2023
17 Feb 2023, 16:15
Worst
When it's time to pay out claim they don't they reject Ur claim and my car problems happened within the warranty plan was active now they reject. Now I'm in debt. I have to pay for everything evens things I'm covered for. Evens stripping the car the dealer ship will add to my cost. I'm done with Innovation group I really don't suggest.
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Innovation Group's replyOfficial
21 Feb 2023, 07:37Dear Neo Mametsa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Feb 2023, 07:37
Official
Dear Neo Mametsa, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team