WORSED SERVICE IN THE WORL

I have a tyre and rim cover or should i say I thought I had. On Monday the 21st Sptember I contacted Innovation to claim for 2 damaged tyres and to my suprise I was told that my policy expired in July. No body bothered to inform me or find out if I would like to extend my cover. Even the person who was assisting me seemed not to be interested and never gave any solution. This is the worsed service I ever received in my whole life