MJ
Melanie J

1 reviews | Active since Jul 2025

06 Jul 2025, 16:36

WORSE SERVICE IN THE BUSINESS

If I can give zero stars I will do it. The most poor service I have ever received from any compnay. Had a service plan of two years and according to them now it was only till May 2025 of which I was not aware of. When I took my car in for a service on 4 July I was told that I must reactivate the plan. Called, waited the whole day the lady at the garage also called and waited a whole hour on line to hear that no it was rejected. I feel this is totally not acceptable. Now I still have to pay tive years for a service plan which did not deliver. My car went in for the 60 000 service of which it only had 22000 km on it. No one made me aware that this claim was going to expire without being used. I will NEVER EVER take any kind of policy with them and I will also let everyone I come into contact with tell the same.

0
Replies (1)
Innovation Group
Innovation Group's reply07 Jul 2025, 08:38
Official
Dear Melanie Joubert,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team