EM
Elaine M

1 reviews | Active since Aug 2017

12 Dec 2022, 13:48

Worse service from Innovation group and budget insurance!

Innovation Group in partnership with Budget Insurance pre-owned warranty cover: gives the worst service when it comes to claims. They’ve approved my claim a month ago but have not paid it yet. They don’t care about their customers, you send them emails and they reply after weeks late at night, as though the email is sent from someone’s phone. My car has been parked by the dealer waiting for the payment. They don’t care how I get to work or even move around during this festive, but they’re still deducting monthly instalments from my account with ease!

Budget insurance and Innovation group, I want to say this to you! Well done for not caring about your clients and raising their stress levels. I’m done with you!

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Replies (1)
Innovation Group
Innovation Group's reply12 Dec 2022, 14:00
Official
Dear Elaine Maluleke,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team