1 reviews | Active since Mar 2017

27 Mar 2017, 08:36

Worse service and feedback ever

<p>What they say on the phone as wanting to get the sale is unbelieveabe. I'm very dissipointed at the sales person for selling me somthing that doesnt work at all. I was told that I can claim as many times as I want when I went to the deals they appointed me to in the conversation held it was said that I R4500 on electrcial components so my car was standing for two weeks at the dealers appointed as they didnt do anything because INNOVATION GROUP does not cover my electrcial work. So I called them and told them I want a refund on the amount I HAD TO PAY FOR MY CAR STANDING AT THIS DEALER AND NOTHING WAS DONE AMOUNT PAID R1500.</p> <p>Due to this I feel they are ripping people of a big rip of. I called them a month back telling them I want the recording of the sales lady speaking to me because I want them to reimburse me of my money I had to pay. till today I have not received anything from them I called them back and this nothing they are quickly to take our money but very little responsive when we put in claims.</p> <p>Ref number: GWH124696 made the claim with Antonette.</p> <p> </p> <p>Very disgusted at there service and the way they treat there clients. I want to cancel this but want either a refund on my money contributed or they will reimburse me on the money I had to pay the dealers...</p>

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Replies (1)
Innovation Group
Innovation Group's reply11 Apr 2017, 12:17
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

The claims division has made contact with you and explained the reason for the claim rejection. We further confirm that your policy was cancelled on 25 March 2017.

We apologize for the inconvenience caused and trust that the above meets with your satisfaction.

Kind regards,

Tumi Bacela