Wishing I took the cheaper option, paying more for a better, is not always better.

Gosh where do I start. This is first time in my life to be messed around as much. My mechanic not only had to strip the gearbox down to find the problem which was not easy then to put in the claim, he has been going above and beyond trying to help and to get everything sorted out for him reports back everyday no solution as been resolved, which Innovation gives him a new story every single day and every single day the story changes... Innovation- Yes I have everything we need to process the claim... next day - oh we need something new ... we are going to send an assessor out .... 3 assessor later and 7 week down the line with everything you can imagine has been sent to them. The best part of this story.... Today I call them to find out what is going on why is everything taking so long.... to be told - your claim has only been submitted on the 21 Feb 2023 and we will now send out an assessor, SORRY WHAT!!!! Lets not even talk about the cost we have had to fork out for Ubers, both myself and my daughter use the car, I am disable which makes it harder to travel in Ubers and my poor my daughter has to travel for work, she also supports me financially, thing have not been easy. We could of made a plan if we knew it was going to take so long, but everyday to be told you will have an answer tomorrow..... today is tomorrow and we still do not have answers