CW
Craig W
1 reviews | Active since May 2012
27 Oct 2015, 19:43
Winning Favour with Potential Clients
Mssrs Product Manager,<br> <br> Please can you ensure you have all the relevant dates before sending the \Dear John"to clients.<br> <br> I have tried your Call center number and the Reference number but somehow the cancellation that was done within the cooling off period of 7 days has only reached yourselves 6 weeks later??<br> <br> MFC requested you explain your credit of 50% off the value when the notice was received by the financer.<br> <br> So to all potential clients"
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Innovation Group's replyOfficial
19 Jan 2016, 12:22Hello crawillza,
Dear Client,
Thank you for notifying Innovation Group of your concerns and, for allowing us the time to investigate.
We would like to offer our sincere apologies for the inconvenience this has caused you, and we confirm that the policy has been cancelled, with a full refund. A request to process a full refund has been sent, to your vehicle finance house on 29 October 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and, for allowing us the time to investigate.
We would like to offer our sincere apologies for the inconvenience this has caused you, and we confirm that the policy has been cancelled, with a full refund. A request to process a full refund has been sent, to your vehicle finance house on 29 October 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Innovation Group's reply19 Jan 2016, 12:22
Official
Hello crawillza,
Dear Client,
Thank you for notifying Innovation Group of your concerns and, for allowing us the time to investigate.
We would like to offer our sincere apologies for the inconvenience this has caused you, and we confirm that the policy has been cancelled, with a full refund. A request to process a full refund has been sent, to your vehicle finance house on 29 October 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and, for allowing us the time to investigate.
We would like to offer our sincere apologies for the inconvenience this has caused you, and we confirm that the policy has been cancelled, with a full refund. A request to process a full refund has been sent, to your vehicle finance house on 29 October 2015.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela