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xalati W

1 reviews | Active since Jan 2019

25 Aug 2025, 19:44

Why should i have insurance

After careful consideration of your claim on behalf of Guardrisk Insurance Company Limited we regret to inform you that your claim has been rejected. The primary reason for rejection is: Worn tyres are not covered by the policy The rejection of the claim is based on the following reason: The tyre is worn out on the inner side wall due to wheel alignment. Worn tyres are not covered by the policy. A claim can only be evaluated within the framework of the insurance policy cover which is the agreement between you and the Insurer. The Insurer has therefore repudiated your claim after applying principles of fairness and equity. We would be happy to explain the contents of this letter in greater detail if you need further clarification. Kindly note that should you be dissatisfied with the outcome of your claim, and you believe there is merit for the claim to be reviewed, you have 90 days from date of receipt of this letter in which to make written representation to the insurer regarding the decision to decline this claim. Your representation must be submitted in writing to: STEP 1 STEP 2 STEP 3 STEP 4 Complaints escalation process: (Please follow the s

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Replies (1)
Innovation Group
Innovation Group's reply26 Aug 2025, 08:05
Official
Dear. Xalati Windscreen
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team