TM
TI M

1 reviews | Active since Aug 2014

27 Apr 2018, 09:49

Why keep deducting money

I cancelled my policy with Inovation since they said I didnt renew my kilometre service in November 2017 and when I took my car for service in Jan 2018 thats when I heared I didnt renew but they kept debiting even when I reversed it they keep debitng and I no longer have that car anymore. Please cancel my policy

0
Replies (2)
Innovation Group
Innovation Group's reply30 Apr 2018, 08:17
Official

Hi TI

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply03 May 2018, 14:08
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards

Complaint Team