RD
Ryan D
1 reviews | Active since Dec 2018
20 Dec 2018, 17:05
Why it is called Innovation warranty
Good day, be careful when it comes to motor warranty. I have paid Innovation for about two years and claimed a tensioner. However, they apperently cover tensioners , but not the one that I need. Total amount with belt, pulley, labour etc. Is R 7500. I would never have taken a policy if I new how they wiggle technicallities. It was cancelled with immediate effect. If I have saved all my premiums, I would have been able to pay cash. Just imagine what will happen when you need a new engine. " They do cover engines, but not the one that I need."
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Replies (3)
Innovation Group's replyOfficial
21 Dec 2018, 07:30Dear Client
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply21 Dec 2018, 07:30
Official
Dear Client
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
RD
Ryan D's updateReviewer Update
21 Dec 2018, 16:05Good day, my car needs to be repaired. We are 3 days on this claim now? Please put your correspondence in writing whilst my premiums are still going through. State what you told me about MY tensioner and that it is not " fair wear and tear". What happens to all my premiums for the last almost two years? How do you end up with all of this by buying an Auto & General policy?
RD
Ryan D's update21 Dec 2018, 16:05
Reviewer Update
Good day, my car needs to be repaired. We are 3 days on this claim now? Please put your correspondence in writing whilst my premiums are still going through. State what you told me about MY tensioner and that it is not " fair wear and tear". What happens to all my premiums for the last almost two years? How do you end up with all of this by buying an Auto & General policy?
Innovation Group's replyOfficial
27 Dec 2018, 09:54Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply27 Dec 2018, 09:54
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team