1 reviews | Active since Mar 2012
When it comes to paying out, they DONT!
<p>I recently had two separate claims. Both with different sub limits. They only part paid for my claim. Whenb you try call them, you spend 35min holding to get hold of someone. This is to a premium calling number, so it costs you a fortune holding. They just say they cant help and that I need to refer to my so called Terms & Conditions. I wanted to taalk to a manager, still waiting for my call back. When emailing them as that doesnt cost anything, they never get back to you. Terrible experiance </p>
Dear Client,
Thank you for your patience regarding the concerns raised.
Kindly be advised that the claim was authorized as per the limit of liability stated in the policy documentation.
In the event that more than one failure has occurred or reported simultaneously, will be treated as one claim. in this, instance, the claim payout will not exceed the amount of the major component benefit.
We apologize for the inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding the concerns raised.
Kindly be advised that the claim was authorized as per the limit of liability stated in the policy documentation.
In the event that more than one failure has occurred or reported simultaneously, will be treated as one claim. in this, instance, the claim payout will not exceed the amount of the major component benefit.
We apologize for the inconvenience caused and trust that the above meets with your understanding.
Kind regards,
Tumi Bacela