BJ
BRIAN J

1 reviews | Active since Jul 2013

08 Apr 2016, 10:31

WHEN CLAIM INNOVATION RESPONDS SELL WRONG POLICY

GOOD DAY<br> <br> I HAVE SUBMIT AN CLAIM ON MY POLICY. I GET AN RESPONSE TODAY INNOVATION HAS SELL ME THE WRONG POLICY. WHEN THIS POLICY WAS SOLD TO ME I WAS ASK DOES IT HAVE FULL SERVICE HISTORY AND IS IT UNDER WARRANTEE AT THE DEALER I HAVE REP**** YES. MY 60 000KMS WAS DONE AT A RMI DEALER BECAUSE OF THE DELAY AT DEALER NOW YOU DISQUALIFY ME AND THAT IS WRONG. WHEN THIS POLICY WAS APPROVED NO DUCUMTATION WAS REQUESTED AND WHAT I WAS ASK I HAVE REP****. <br> <br> I WANT MY VEHICLE TO BE FIXED BECAUSE ITS NOT MY PROBLEM IF YOU HAVE SOLD ME THE WRONG POLICY BECAUSE I ANSWER WHAT WAS ASK. <br> <br> PLEASE SORT IT OUT IMMEDIATELY.<br> <br> REGARDS<br> <br> BRIAN JACOBS

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Replies (1)
Innovation Group
Innovation Group's reply08 Apr 2016, 14:41
Official
Hello JACOB62,


Dear Client,

Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.

Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.

We would like to assure you of our commitment to have your complaint resolved as soon as possible.

Best Regards,
Tumi Bacela