What will take for Innovation Group to pay my refund? Bad customer service and business protocol TO/SO/***

It’s been two months since my policy was cancelled but my refunds is still not paid.

Firstly, I called to follow up (03 July 2019) only to be put on hold for countless minutes unit I hang up, no call back from the consultant who was on my profile with my contact details.

I called again two days after, Kgomotso Tlamatlama answered and told me that it was only on Wednesday, 3 July 2019 that my refund was processed whereas I logged the cancellation request on 02 May 2019 furthermore she assured me that the funds will be paid back within 48 hours.

This morning I called to ask to speak to Kgomotso, I was told that she is not available. The consultant who took my call insisted to assist me when I requested to speak to the manager, guess what? I was put on hold unattended until I hang up.

Innovation group, your company’s existence is built from the people’s support and trust on value for money services. Treating your customers in the manner that you do it is absolutely appalling.

Get your act together and pay my money back, I am not asking for a loan here this is my hard earned cash and I want it back !!!!