DH
Dirk H
1 reviews | Active since Apr 2011
06 Jan 2022, 10:52
What kind of service will they have in the future????
The one star rating on Hello Peter is 100% correct. I am now dealing with them for three weeks and believe me it is better to get your nails pulled by a serial killer than getting the correct information from any call center agent. In the three weeks I received three different advice on how to change ownership and two emails lost. They are NON Client orientated and WILL make the process as difficult as possible for their clients. I did not even try to claim I just wanted to change ownership and it is an uphill battle all the way. I dread the day I have to claim. Given this experience it will definitely be FAR worst process to follow.
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Innovation Group's replyOfficial
06 Jan 2022, 10:59Hi Dirk,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply06 Jan 2022, 10:59
Official
Hi Dirk,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
DH
Dirk H's updateReviewer Update
07 Jan 2022, 11:16An Update on this. So, they eventually did the change and notify me via email, no official documentation with the policy information given just a one liner email. They did call and I asked that they call me the following day and was even asked a time and I said they can call after their first cup of coffee. So after 10 I decided to call them to get the policy documentation that shows I am the new policy holder as well as what type of policy and the end date of the policy. On my first call they send me the general policy documentation about the policy, NO OFFICIAL documentation. On my second call and was on hold for 16 minutes then they dropped the call. On my third call I asked for manager and after a minute they dropped the call. On my FOURTH call they just dropped the call. On my FIFTH call still no luck. THEIR CLIENT SERVICE IS NOT EVEN WORTH 1 STAR. There must be a -10 star rating for them.
DH
Dirk H's update07 Jan 2022, 11:16
Reviewer Update
An Update on this. So, they eventually did the change and notify me via email, no official documentation with the policy information given just a one liner email. They did call and I asked that they call me the following day and was even asked a time and I said they can call after their first cup of coffee. So after 10 I decided to call them to get the policy documentation that shows I am the new policy holder as well as what type of policy and the end date of the policy. On my first call they send me the general policy documentation about the policy, NO OFFICIAL documentation. On my second call and was on hold for 16 minutes then they dropped the call. On my third call I asked for manager and after a minute they dropped the call. On my FOURTH call they just dropped the call. On my FIFTH call still no luck. THEIR CLIENT SERVICE IS NOT EVEN WORTH 1 STAR. There must be a -10 star rating for them.