What is the point of insuring with InnovationGroup

I write this note as a disturbed and disappointed client of Innovation Group. My car broke down and as a client I informed my insuring company of the incident and further informed them of the location of my vehicle. Innovation Group requested that I inform the dealer which is the original manufacturer of my vehicle to go ahead and do a diagnosis of my vehicle of which that was done. The issue now start were Innovation Group must give a go ahead to the dealer to continue to work on my vehicle:<br> *Innovation wants the dealer to register on their vendor list<br> *Innovation group wants supporting documentations to be furnished by the dealer<br> My big irritation is what does that have to do with me? I am paying my contributions to ensure that I'm not inconvenienced if I find myself in this situation, and the sad part about it all is I am a victim. Please be sure to scrutinize your policies before accepting what is made to sound good by companies like innovation Group. The service is not as good as they make it sound. Its my second time processing a claim with them and all the time you have to suffer as if you asked for the vehicle to break down. Why cant companies solve issues themselves?:-(