what a waste of my money

I'm writing this in disappointment as I have we buy car shortfall cover with them i have submitted my claim on 27th October 2024 and i submitted all documents and no one has responded to me i am the one who is having to call them do follow up if the documents have been received every time the one time i called they told me that they did check email how is that so because we submitted claim and we need answers for them not checking and till today I'm still waiting after countless calls and having to resend the same documents that I have sent before when I started doing the claim I'm here stuck and angry and cant move on and do something else or apply for new car because they still reviewing my claim what a joke of company is this where as we paying them but now them doing the work is applauding and disgrace