SM
Sinovuyo M
1 reviews | Active since Aug 2021
20 Nov 2024, 10:16
WebuyCar warranty - innovation ****!
For a company that claims to offer warranty and service plans for cars, it is surprising to find that even a basic thing like diagnostics on a car are not covered. The issue is not only that, my car has an issue with a cylinder and innovation will not be assisting with that either. What exactly am I paying for? What is the point of having a warranty with innovation if nothing can be done when you really need help??!!
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Innovation Group's replyOfficial
20 Nov 2024, 10:58Dear Sinovuyo Marwanqana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply20 Nov 2024, 10:58
Official
Dear Sinovuyo Marwanqana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team